Portsmouth Historic Dockyard Privacy Policy

 Mary Rose Trust Privacy Statement

Last Updated: May 2018

 

Your privacy is important to us. This privacy statement explains what personal data we collect from you and how we use it. We encourage you to read the information below to understand more about how providing your information may affect you.

This statement applies to the Mary Rose Trust and the Mary Rose Trading Company inclusively (together “The Mary Rose”). This statement also applies to www.maryrose.org, www.maryroseshop.org and the Mary Rose App (collectively “sites”).  For the purpose of the General Data Protection Regulation 2018 (and any resulting legislation as amended of superseded), the Mary Rose Trust is the data controller of any personal data processed under this privacy policy.

 

Changes to this privacy statement

We will update this privacy statement when necessary. When we post changes to this statement, we will revise the “last updated” date at the top of the statement and highlight what has changed. If there are any changes as to how The Mary Rose will use your personal data, we will notify you by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how The Mary Rose is protecting your information.

 

Personal Data We Collect

The Mary Rose collects a small amount of data so that we can provide you with the best experience possible and to ensure we’re running our operations efficiently.

Most of the data collected will be provided by yourself on your terms, but in some cases, such as when using our sites, information from cookies and Google Analytics is sent to us.

Except as set out in this Privacy Statement, NO data that is collected, is given, shared or sold to any third parties.

Data given to us by you

We collect content of your files and communications when necessary to provide you with the products/services you use. For example, if you contact The Mary Rose by email, or by post, your data, such as email and/or postal address will be used to contact you regarding the reason as to which you contacted us with. Where appropriate, we may ask your permission to keep your data on a secure database, so as to keep you updated on events and news from The Mary Rose ONLY.

The transmission of information via the internet is not completely secure and we cannot guarantee the security of data while you are transmitting it.  No data transmission can be 100% secure and any data you transmit is at your own risk.

We have procedures and security features in place to keep your data secure once we receive it. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Data we ask for

Any data we ask you for comes from:

• you filling in forms on our website or by corresponding with us by phone, email, mail, in person or otherwise. This includes information you provide when you register for our newsletter, or make a donation, make enquiries about your membership or about The Mary Rose and when you report a problem with our website;

• literature such as membership leaflets and events booking forms in which it is your choice as to what data you provide us with.  

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

In this case, we ask for:

Name and contact data. We collect your first and last name, email address, postal address and phone number. This is so that we can send you the appropriate materials regarding your purchase, and allow us to keep you informed of news and events from The Mary Rose ONLY where you have given your consent.

Payment data. We collect data necessary to process your payment if you make a purchase, such as your details of your payment method (such as a credit card number), and the security code associated with your method of payment, or information regarding your bank account, such as sort code and account number, so as to create an instruction to your bank or building society to pay by Direct Debit.

Data given from external sources

Google Analytics, in conjunction with cookies, provides us with data regarding those who use www.maryrose.org, www.maryroseshop.org and our Mary Rose App.

Information collected in Google Analytics include the following:

Demographic data. Google Analytics collects and summarises your demographic data such as age, gender, country and preferred language through the use of cookies.

Usage data. Google Analytics collects and summarises data on how you interact with our website and app including:

• Product use data. This is data on how you have used our website including any purchases you have made, and how long you’ve remained on any page on our website.

• Device data. Data is collected about your device and the network you use to connect to our website and app. It includes data about the operating systems, browser, and service operator you use.

• Interests and favourites. Data is collected so as to categorize what type of things interest you as a user via the use of cookies. Categories allow us to see if you’re a ‘travel buff’ or ‘outdoor enthusiast’, and whether you like ‘arts & entertainment’ or ‘reference/general reference/dictionaries & encyclopaedias’.

• Location data. Data regarding your location is collected, which can be either precise or imprecise depending on your GPS settings.

 

Google Ads, in conjunction with cookies, provides us with anonymised data regarding the use of certain search terms and demographic information.  This data is used to improve and personalise your experience by showing you adverts that may be of interest to you.

 

For information on Cookies and how we use them, please visit http://www.maryrose.org/cookie-policy/ and read the ‘Cookies’ section.

ALL data gathered from external sources are used for report purposes ONLY and allows us to ensure we are providing the right services and content needed for our users. We can’t personally identify you using your data as data from these external sources is anonymised.

 

How We Use Personal Data

The Mary Rose uses the data collected for the following purposes:

• to provide the necessary products and services we offer in order to comply with any contract between you and us;

• which includes using data to improve and personalise your experiences, for example, through social media to show you adverts that may be of interest to you;

• where it is necessary for our legitimate interests, i.e. to operate our charity/company and provide (including improving and personalising) the products and services we offer; 

• to send communications (including news, events and campaigns), where we have your consent to do so; and

• where we need to comply with a legal or regulatory obligation.

Providing and improving our products. We use anonymised data, to analyse use of our sites in our legitimate interests in order to provide and improve the products and services we offer. This includes operating, and maintaining the performance of, the products and services, including developing new features, research and providing support. Examples of such uses include the following:

• Providing the products/services. We use the data you’ve provided to carry out your transactions with us and to provide our products and services to you, as necessary for the performance of a contract between you and us. This includes sending relevant and necessary documentation and communications regarding the same.

• Customer support. Your data may be used to help rectify an issue we have regarding the communications with you and any products or services that you have purchased, as required under the contract between you and us or if the particular issue doesn’t relate to a contract in ours and your legitimate interest, to ensure we provide you with a good service.

• Product/service improvement. Your data may be used to help improve the products and services we provide, in our legitimate interest. You may be approached to be involved with surveys or feedback requests to help us understand what is needed to be improved.

Communications. We use data we collect to deliver and personalise our communications with you. For example, we may contact you by email or post to inform you when a membership is ending, in response to queries submitted to any of the sites, in regards to a purchase of a product or service, to inform you of any news or events about The Mary Rose ONLY. Additionally, there is the option to sign up for email subscriptions in which your data will only be used to send a newsletter to you regarding any updates about The Mary Rose.  Where you have previously purchased a product or service from us, we may send you communications about further products or services from us that we think may be of interest to you or updates about The Mary Rose.  

Opting Out. You can ask us to stop sending marketing messages at any time by clicking “unsubscribe” on the emails we send you or by contacting us at privacy@maryrose.org.  Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product / service purchase.

Cookies

The Mary Rose uses cookies (small text files placed on your device) on our sites to help collect data. We use analytical cookies so that our sites will remember you and how you’ve used the website or app, every time you return. Analytical cookies works in conjunction with Google Analytics and enables us to monitor the health of our website and which pages of our website are the most visited.

The data collected is anonymous and we’re unable to identify you personally.

You have the ability to disable any website using cookies via the settings on your browser, however this may limit what you might be able to see and use on our website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will automatically issue cookies as soon as you visit any of our sites.

For more information on how to control cookies, please visit http://www.allaboutcookies.org/.

 

Other Important Privacy Information

You’ll find additional privacy information in this section which you may find important.

Security of personal data

The Mary Rose has an obligation to protecting the security of your personal data. We use a variety of security procedures to help protect your personal data from unauthorized access, use or disclosure.

Where we store and process personal data

We store personal data you provide on computer systems that have limited access and are in controlled facilities. Most data is held in a database called Salesforce, for more information on their privacy statement please visit www.salesforce.com/uk/company/privacy/.

Some data may also be processed by third party service providers such as payment processing providers and online ticket booking providers.

We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

Retention of personal data

The Mary Rose retains personal data for as long as necessary to provide the products and services and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Some data, such as full name only, can be retained for all time, unless otherwise stated, due to archiving and charity records. For example, we keep records of names of divers on The Mary Rose, unless otherwise stated.

We are very grateful for all donations to The Mary Rose and we keep records of donors as follows:

• on donor board within the museum – where you donate to the construction of the museum or to an endowment fund for the benefit of The Mary Rose, we will ask for your consent to include your full name on a donor board;

• on an electronic roll of honour displayed within the museum and available on the sites – where you have made any donation to the Mary Rose, including money or your time (e.g. volunteers, divers), we will ask for your consent to include your first name, surname and title on an electronic roll of honour.

We will also keep records of all donors on our main database for the purpose of keeping and maintaining charity records.   

Your Rights

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

You have the following rights.  You can exercise these rights at any time by contacting us at privacy@maryrose.org.  You have the right:

• to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
• to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
• to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
• to request from us access to personal information held about you.  We aim to complete all access requests within 1 calendar month and provide the information free of charge;
• to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
• to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, set out below, and there are no overriding legitimate ground for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
• to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
• to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

In the event that you are unhappy with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time.  The ICO’s contact details are available here: https://ico.org.uk/concerns/.

For more information on Data Protection and your rights, please visit www.gov.uk.

How to contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Privacy Officer

The Mary Rose Trust
College Road
HM Naval Base
Portsmouth
PO1 3LX, UK
 

or sent to privacy@maryrose.org

 

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Portsmouth Historic Dockyard. References to "our Website" or "the Website" are to maryrose.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Portsmouth Historic Dockyard
No 3 Dock, Main Road, H.M Naval Base, Portsmouth
PO1 3PY

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.